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Raymarine’s new AnyDesk app a brilliant problem-solver
The AnyDesk remote access app, one of the latest additions to the Raymarine LightHouse apps family, is proving to be a real game changer for technical support teams and dealers.
Released as part of the latest LightHouse software update, AnyDesk allows support technicians to remotely access a customer’s Axiom system and quickly and efficiently diagnose and resolve issues that may otherwise require a vessel visit.
Customers simply connect their Axiom to the internet using a wireless network or mobile hotspot, open the AnyDesk app and provide the code to a technical support person in order to begin a remote session via a PC.
The technician can then view their entire system in real time, remotely perform diagnostic and system checks in order to quickly locate and resolve network or system issues.
Lusty and Blundell service manager Reg Werner says AnyDesk is completely changing the way he and his team are able to solve issues.
“For example, we had an out-of-town customer that was experiencing chart plotting problems. We had tried, without success, to fix it on the phone and were basically looking at having to make a site visit.
“Using AnyDesk we were able to identify and resolve the problem in just over 10 minutes, probably saving ourselves six hours of travel and an overnight stay.
“It definitely is a game changer.”
For more information or to book a remote session with an experienced Lusty & Blundell technician simply email service@lusty-blundell.co.nz.
The latest version of Lighthouse 3 software, v3.13.103, is now available to download at (https://www.raymarine.eu/service-and-support/software-updates/mfds/lighthouse3/axiom-models.html.